November 2011

Below are portions of recent emails or letters complimenting the excellent TotalCare staff and providers are delivering at Bend Memorial Clinic. These compliments come from our customers and staff.

“We did not have a scheduled appointment with Dr. Warlick, but he squeezed us in and hurried the results of a CT scan so we would not have to come back into town. We are sooo pleased with our care through BMC and Dr. Warlick that we would never move away from this medical community.”

“Dr. Teller and his staff are always so friendly and professional. BMC is great about squeezing me in when something urgent comes up with my kids as well. Thank you for providing our family with a sense of security with our medical needs.”

“Thank you! Such a wonderful experience – my mom is so grateful for the excellent and speedy care-from the UCC staff Thank you!”

A patient saw Loraine Hudson (TCC, Business Services) yesterday. She said Loraine was very professional, very knowledgeable, explained questions clearly and understandably and she was very pleased with the interaction.

“Dr. Ponte and Heather Doorn, the RN on shift that day in Urgent Care were “hands down” the best most pleasant doctor visit I have had. They really went the extra steps in assisting me quickly but also made me feel like I was the only one there. Very friendly very totally awesome!!!! It was nice to be in the presence of these ladies who enjoy what they do……..it really showed, thanks ladies you both ROCK”

“Thomas Oba was gentle, kind, and caring. He was so good with me when I had my DEXA scan.”

“Dr. Garrett, I would like to give you a word of sincere thanks as you sail off into the sunset. I may have inherited decent genes from my mother, who lived to be 90, but I’m very aware of what your tutelage has accomplished for me in the past 30 years. On the occasions when I ran aground you steered me back on course, never mind keeping score of how often – and for that, I am extremely grateful. Happy Landings, I hope our paths will cross.”

We’d love to hear your feedback. Feel free to fill out our comment form and let us know how we’re doing.