October 2012

It gives me great pride to share with you examples of how each of you is positively impacting our customers’ lives.  Below are portions of recent emails or letters complimenting the excellent TotalCareTM staff and providers at BMC.  Keep up the great work!

  • “Thank you, Dr. Frei, for being so very kind, caring, thorough, and wonderful!”
  • “Gary Rigsby and Dr. Peters were both terrific! And Ann Reitan, all great! Explained everything!  Thanks for the smiles I saw on everyone’s faces.”
  • A patient called to say that her husband is alive thanks to Dr. Lutz.  She noted that “he went to battle to allow her husband to be operated on,  going over and above on her husband’s behalf.”  She is deeply grateful for Dr. Lutz and said he is “one heck of a doctor.”
  • “Thank you Julie Visconti, Jacob Boyum, Claudia Gutierrez, and April Casey for all of your help organizing the blood draw & shots for our employees at the Deschutes Brewery Wellness Fair.  You definitely have the A-Team and we appreciate you!
  • “Thank you Sixten Olson for always being so very friendly at the front door.”
  • “Thank you Dr. Frei for always taking the time to explain things so thoroughly; it really helps. I’m recovering quickly and even went to the gym today.  You really made a difference.”
  • “Elizabeth McCullar” did a GREAT job! It was the least painful mammogram ever!!
  • “Dear Mohs crew, Thank You for the excellent care you provided me over the last six weeks.  This was by far the best medical experience I have had in all my years of life. From the surgery to the front desk – you all Rock!”
  • “Shannon Renick was a delight and so professional.”
  • I had a patient compliment Carolyn Hoops for taking the time to help schedule her parents as new Medicare patients and she stated she had to call multiple times and Carolyn was very pleasant to deal with.
  • A patient stopped by and wanted to let someone know how wonderful Dr. Lutz and Staff have been.  Some of his words included “CARING, PERFECT IN EVERYWAY, EFFICIENT, EFFECTIVE, GREAT CARE, EXCELLENT QUALITY OF SERVICE!!!”
  • I received a compliment regarding excellent customer service provided to one of our patients and her husband.   They were very appreciative of the service Benjamin Kobernik provided and couldn’t be more pleased with the service they received.