Below are portions of recent emails or letters complimenting the excellent TotalCare staff and providers are delivering at Bend Memorial Clinic. These compliments come from our customers and staff.

A patient called me today saying “Ana Villalobos always has a smile on her face and is so helpful, courteous and always goes out of her way to assist patients.” They wanted to express gratitude for “being treated so wonderful by Redmond staff too!”

Just a note to say that I have had an occasion to visit Urgent Care over the past few years and have been treated by Dr. Simning on at least three of those occasions. I can’t begin to express how pleased I have been with his professionalism and treatment. Bend Urgent Care and Bend residents are most fortunate to have him as a member physician.”

“Just a note to say everyone in the lab is the best-thank you!”

“This note is to let the appropriate people know how appreciative my wife and I are of Jessica Jones, Dr. Kelly, and the other staff who cared for our emotional needs. Pulmonary is a terrific dept. They are nice, professional, caring, and went way out of their way to care for our needs on a distressing Friday afternoon.”

“Christine Reed in research is one of the nicest employees I have come across at the clinic.”

Many patients complimented at how organized the Flu clinic was. One even stated it was the “most organized flu shot clinic he had ever seen!” I was more than proud to work the clinic this weekend and to be a part of BMC. Thank you for the opportunity.

“On behalf of the VIM trustees, I would like to thank the Bend Memorial Clinic for your exceptional support of Volunteers for Medicine. Our work at VIM is made possible by the extensive contributions to the effort made by the BMC.”

The most caring and helpful visit to a doctor I can remember. Everyone I dealt with (in UC) was personable and caring, especially Dr. McCauley, Not just worried about getting me in and out actually cared to help. When coming to the Dr. I’m never in a good mood but they kept me in good spirits even through pain. Thank you!!!


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