Virtual visit set-up and access instructions

Log in to MyChart

Ensure you can successfully log into MyChart on the device you will be using for the virtual visit by following the instructions below for your device.

Login on iPhone/iPad

1. If you do not already have the MyChart app installed on your device, download and install the Apple app.
2. Select Summit Health from the organization list.
3. Log in with your username and password. If you do not remember your username or password, select the “Forgot Password or Username?” option or call a Summit Health care team member at 541-706-2319.
4. If your device supports Face ID or fingerprint scans, you may allow MyChart to use your Face ID or fingerprint to make signing in faster.

Login on Android phone or tablet

1. If you do not already have the MyChart app installed on your device, download and install the Android app.
2. Select Summit Health from the organization list.
3. Log in with your username and password. If you do not remember your username or password, select the “Forgot Password or Username?” option or call a Summit Health care team member at 541-706-2319.
4. If your device supports Face Unlock or fingerprint scans, you may allow MyChart to use your Face Unlock or fingerprint to make signing in faster.

Login on Windows

1. Log into MyChart at https://mychart.bmctotalcare.com/
2. Log in with your username and password. If you do not remember your username or password, select the “Forgot Password?” or “Forgot Username?” option or call a Summit Health care team member at 541-706-2319.

Login on Mac

1. Log into MyChart at https://mychart.bmctotalcare.com/
2. Log in with your username and password. If you do not remember your username or password, select the “Forgot Password?” or “Forgot Username?” option or call an Summit Health care team member at 541-706-2319.
3. If using the Safari browser, follow steps 4-7 below to allow the video to start when it is time for your appointment.
4. Click “Safari” in your top toolbar and select “Preferences…”
5. Go to the “Website” tab and select the “Pop-up Windows” section.
6. On the line for mychart.bmctotalcare.com change the dropdown option from “Block and Notify” to “Allow.”
7. Exit Safari and relaunch for the changes to take effect.

Access your appointment

Your Summit Health care team will reach out to you before your visit to complete the virtual rooming process and get you connected to the visit with your provider.  The care team will walk you through the steps below for your device at that time.

Appointment access on iPhone/iPad

1. Open the MyChart app and log in.
2. Click on the “Appointments” icon.
3. Click on the appointment that you would like to join.
4. When instructed by your care team, click the green “Begin Visit” button at the bottom of the screen.
5. You will see a prompt asking for permission to access your microphone and camera, click “Allow.”
6. When your provider joins the visit, the visit will begin, and you will be able to see and hear them.
7. When your visit is complete, click the door icon in the top left of the screen and “Leave Call.”

Appointment access on Android phone or tablet

1. Open the MyChart app and log in.
2. Click on the “Appointments” icon.
3. Click on the appointment that you would like to join.
4. When instructed by your care team, click the green “Begin Visit” button at the bottom of the screen.
5. You will see prompts asking for permission to record video and record audio, click “Allow.”
6. When your provider joins the visit, the visit will begin and you will be able to see and hear them.
7. When your visit is complete, click the door icon in the top left of the screen and “Leave Call.”

Appointment access on Windows

1. Log into MyChart at https://mychart.bmctotalcare.com/
2. Hover over the “Visits” icon at the top of the screen and click “Appointments and Visits.”
3. Click the “Details” button of your appointment that you would like to join.
4. When instructed by your care team, click the “Begin Video Visit” button.
5. You will see a prompt asking for permission to use your microphone and camera, click “Allow.”
6. When your provider joins the visit, the visit will begin and you will be able to see and hear them.
7. When your visit is complete, click the door icon in the bottom left of the screen and “Leave Call.”

Appointment access on Mac

1. Log into MyChart at https://mychart.bmctotalcare.com/
2. Hover over the “Visits” icon at the top of the screen and click “Appointments and Visits.”
3. Click the “Details” button of your appointment that you would like to join.
4. When instructed by your care team, click the “Begin Video Visit” button.
5. When your provider joins the visit, the visit will begin and you will be able to see and hear them.
6. When your visit is complete, click the door icon in the bottom left of the screen and “Leave Call.”