Paperless Billing

Summit Health is excited to announce we’re shifting to paperless billing.  We are committed to delivering a more secure and convenient way to view your bills while reducing our environmental impact.

Paperless Billing Information

Know Your Benefits

Now more than ever, ongoing changes with health insurance plans make it especially important to understand your coverage and know the costs you must pay when visiting your physician, having tests, and undergoing procedures. For this reason, Summit Health recommends that you learn the specifics of your plan before upcoming health care visits.

Your insurance plan may require multiple copays, higher deductibles, and coinsurance. Coverage will depend on the type of plan you have chosen.

You can learn the details of your policy by visiting your insurance company’s Web site or contacting its customer/member services department. The back of your insurance card should include the phone numbers and Web site addresses you’ll need.

Pay Your Bill Online

Summit Health is pleased to offer online bill pay to provide an easier way to pay your bills.

Get Familiarized With Our New Statements

In order to continue to create positive experiences for our patients, Summit Health has redesigned our patient statements. Our new statements create a more user-friendly view of your balance and transactions in addition to being able to make payments through the use of a QR code.

To view a sample statement and its new look, click here.

Questions About Your Bill?

Summit Health accounts representatives can answer your billing questions.

Mon-Fri 8am – 4pm PST
Phone: 541-382-2811

Need A Pricing Estimate?

Rates vary widely depending upon your medical benefits and insurance plan. We may need to speak to you directly to determine your needs.

To start the process, either call or email:

Phone: 541-382-2811

Please be ready to provide as much of the following information as you can:  name, address, phone, procedure/service(s), CPT code (if available), insurance plan, contact info (phone number and/or email) and location of service(s), if known.

You will receive a good-faith estimate, which may include a typical range of costs for these services, within three business days.

The estimate provided will be the best estimate based on the information from the patient. It is not a guarantee of what you will be charged. Certain imaging and radiology services performed at Summit Health are read/interpreted by a provider at Central Oregon Radiology Associates (CORA). If your imaging service was read by CORA, expect a separate bill containing amount due for CORA.

Frequently Asked Questions


What should I ask if I am choosing a health plan?

If you are choosing a health plan, review insurance plans and ask yourself:

  • What are my options?
  • Does this health plan provide the benefits and services I need?
  • Does this health plan offer the clinicians and hospitals I want?
  • Can I afford this health plan, including its premiums, deductibles, co-insurance, and copays?
  • Will the plan cover the cost of my medications?

What should I ask before an office visit?

You can learn details about your health insurance policy, including the amount of your copay, deductible, and coinsurance by visiting your health insurance company Web site or calling its customer services department.

The back of your health insurance card should have the phone number(s) and website address(es) you need.

Before any health care visits, be sure to ask your health insurance company:

  • Is my doctor’s visit covered completely? If not, how much must I pay?
  • Will my tests be covered completely? If not, how much must I pay?
  • If I need a procedure, including surgery, how much will my insurance cover? How much must I pay?
  • Will I need authorization from my insurance company before my health care visit?

To avoid unwanted health-care billing surprises, be sure to always:

  • Ask your insurance company what costs you must pay out of pocket for your doctor visit, health care visit, test, procedure, or surgery
  • Bring your most up-to-date insurance card(s) to every doctor appointment and health care visit

Do you accept cash payments?

We will be accepting cash payment at Eastside Clinic and Old Mill District Clinic locations only.

You can now pay your bills, see your billing statement, and manage your account after registering on our secure patient portal.

The portal will allow you to communicate with us easily, safely, and at your convenience. You can now access it 24 hours a day, 7 days a week to get personal health information. This portal replaces our previous systems, but you can still access them if you want to review your data.

What if I have been or a family member has been injured in an automobile or any other type of accident?

If you are injured in an automobile accident or at work, call your insurer first to confirm your coverage, get a claim number for the accident, and get the name of an adjuster.

For worker’s compensation, you must contact your insurer and get a claim number before seeing a doctor or having any health care services or visits.

In an emergency, please visit our Urgent Care Center or the nearest emergency department.

Summit Health offers a wide range of services to help you after an accident or injury, including:

Summit Health participates with most automobile insurance companies and managed care physician provider panels to help you get the high quality medical care to which you are entitled. We also participate with most workers’ compensation insurance companies.

What if I have been or a family member has been injured at work?

If you are injured in an automobile accident or at work, Summit Health can help you get comprehensive, coordinated care for your medical needs.

In addition to our other services, we provide:

Summit Health participates with most automobile insurance companies and managed care physician provider panels to help you get the high quality medical care to which you are entitled. We also participate with most workers’ compensation insurance companies.

For more information or to schedule an appointment, please call us at 541-382-4900.

What if I purchased health insurance through an Affordable Care Act (Obamacare) exchange?

Please contact your Affordable Care Act (Obamacare) insurer and ask for help understanding the details of your coverage.

Two Oregon health care insurers offer plans aligned with the Affordable Care Act (also known as Obamacare): Pacific Source and Providence. Summit Health is in network for both of these plans.

What is copay, deductible, and coinsurance?

Copay is the fixed amount you must pay for a covered health care service. Copays are due at the time you receive a health care service. Most often, you will be asked to deliver your copay when you check in for your doctor’s visit or diagnostic test. Copay amounts vary depending on your health insurance plan. For example, some patients will be required to copay $15 for a regular checkup, whereas other patients might have a $20 (or a lower or higher) copay for the same appointment.

Deductible is the amount you must pay for a health care service before your health insurance plan begins paying. For example, if you visit an emergency department and your deductible amount is $500, you must pay the $500 deductible amount before your insurance company will cover the remaining health care charges associated with your emergency visit. Deductibles do not always apply to all health care services. For this reason and to avoid unwanted billing surprises, you should ask your insurance company for a list of covered services.

Coinsurance refers to your share of the costs of a health care visit. Coinsurance is calculated as a percentage of the amount of a service. You are responsible for paying the full amount of your coinsurance and your deductible charge. For example, if your health insurance plan allows $100 for a health care checkup and you have paid your deductible, your coinsurance payment of 20 percent (or whatever percent applies to your insurance plan) would be $20. Your health insurance plan will pay the remaining $80 due for your visit.

What does in network mean?

Your health insurance company works with providers to agree upon a rate for a variety of health care costs. Once providers have agreements with your health insurance company, they are considered in network.

Your in-network providers can include:

  • Primary care doctors, other practitioners such as certified diabetes educators, nurse practitioners, physical therapists, and specialists
  • Laboratories
  • Radiology and imaging centers
  • Hospitals
  • Pharmacies

Health care providers in your network receive full payment from your insurance company for the agreed-upon rate for your health care services. The rate your providers receive includes your insurer’s share of the cost as well as your share of the cost. Most patients pay their share of health care costs in a copayment, deductible, or coinsurance.

For example, if a visit with your primary care doctor costs $120 and your agreed-upon copay is $20, you will pay $20 at the time you visit your in-network doctor. Your insurance company will then pay the agreed-upon balance of $100.

What does out of network mean?

A doctor or practitioner, specialist, hospital, pharmacy, or other health care provider or service that has no agreement with your insurance company is considered out of network.

When you get out-of-network health care and services, you are likely to be responsible for paying some, much, or all of the cost of the service. The amount you must pay for out-of-network services depends on whether your health insurance company is willing to pay part of the bill. For this reason and to avoid unwanted billing surprises, it is best to check with your health insurance company before you get any out-of-network health care services.

In some cases, your health insurance company can give you a list of comparable, in-network health care providers and services. If your health insurance company cannot offer you an in-network alternative, you can ask a representative to tell you whether your health insurance company will cover any or all of the cost of the service you need.

What if my health insurance card is lost or stolen?

Having your most up-to-date card(s) at each health care visit helps ensure that we have a valid group number, a valid mailing address for claims, updates for employer group renewals, changes in personal coverage options, and information about your visit such as workers compensation or motor vehicle accident information.

Call your health insurance company immediately if your insurance card is lost or stolen!

What if I need authorization or a referral before a visit?

For referrals

  • If your primary care provider is with Summit Health, you are responsible for knowing whether you need a referral for a health care visit outside of Summit Health. Talk with your insurer before your health care visit to confirm whether it will be covered
  • If you have a non-Summit Health primary care provider and your insurance plan requires a referral to see a Summit Health practitioner, you must contact your primary care provider to get your referral before your health care visit

For authorizations

  • Authorizations are required for most services, tests, procedures, and surgeries
  • When your Summit Health practitioner has ordered a service, test, procedure, or surgery for you, our authorization department will ensure you get the authorization you need; however, it is important that you follow up and confirm with your insurer and your provider that the authorization is in place before your health care visit.

What if my claim is denied and I do not agree with the denial or lack of coverage?

Talk with your insurer to clearly understand the details of your plan and coverage. You also can speak with a Summit Health Patient Account Specialist or Financial Counselor Monday through Friday 8 AM to 4 PM to discuss your concerns and ask for guidance. Call us at 541-317-4200.

What if I have no medical insurance?

If you have no medical insurance, you can speak with a Summit Health Patient Account Specialist or Financial Counselor Monday through Friday 8 AM to 4 PM and ask for guidance. Call us at 541-317-4200.

What if my insurance changes during a course of treatment?

To ensure that all the services you need are authorized and reimbursed appropriately, you must notify your provider as soon as you change insurance plans to give your provider the most current information about your new plan.

Does Summit Health accept Medicare and Medicaid?

Summit Health accepts Medicare, including:

  • Aetna
  • Pacific Source
  • Providence
  • Humana
  • Health Net
  • United Health Care

Summit Health also accepts Medicaid, including:

  • Pacific Source
  • Moda

What if you have other questions not listed here?

We want to help you! Summit Health Patient Account Specialist and Financial Counselors can answer billing questions Monday through Friday 8 AM to 4 PM. Call us at 541-317-4200.

You also may click here to register for our patient portal to manage your accounts, including seeing billing statements and balances and make secure credit card payments.