Virtual Visit – Telemedicine Service

SMGOR’s Virtual Visit – Telemedicine service can connect patients virtually to an SMGOR provider, offering convenience and the same quality care while avoiding risk to exposure of COVID-19 and other illnesses.  All that is required is a MyChart account and a smartphone, tablet, or computer with a microphone and camera.

Step 1:

Call an SMGOR care team member at 541-706-2319 to schedule your virtual visit.

Step 2:

Ensure you can successfully log into MyChart on the device you will be using for the virtual visit by following the instructions below for your device.

    1. If you do not already have the MyChart app installed on your device, download and install it here.
    2. Select Summit Medical Group Oregon in the organization list.
    3. Log in with your username and password.  If you do not remember your username or password, select the “Forgot Password or Username?” option or call an SMGOR care team member at 541-706-2319.
    4. If your device supports Face ID or fingerprint scans, you may allow MyChart to use your Face ID or fingerprint to make signing in faster in the future.
  1. If you do not already have the MyChart app installed on your device, download and install it here.
  2. Select Summit Medical Group Oregon in the organization list.
  3. Log in with your username and password.  If you do not remember your username or password, select the “Forgot Password or Username?” option or call an SMGOR care team member at 541-706-2319.
  4. If your device supports Face Unlock or fingerprint scans, you may allow MyChart to use your Face Unlock or fingerprint to speed up the login process in the future.
  1. Log into MyChart at https://mychart.bmctotalcare.com/
  2. Log in with your username and password.  If you do not remember your username or password, select the “Forgot Password?” or “Forgot Username?” option or call an SMGOR care team member at 541-706-2319.
  1. Log into MyChart at https://mychart.bmctotalcare.com/
  2. Log in with your username and password.  If you do not remember your username or password, select the “Forgot Password?” or “Forgot Username?” option or call an SMGOR care team member at 541-706-2319.
  3. If using the Safari browser, follow steps 4-7 below to allow the video to start when it is time for your appointment.
  4. Click “Safari” in your top toolbar and select “Preferences…”
  5. Go to the “Website” tab and select the “Pop-up Windows” section.
  6. On the line for mychart.bmctotalcare.com change the dropdown option from “Block and Notify” to “Allow.”
  7. Exit Safari and relaunch for the changes to take effect.

Step 3:

Your SMGOR care team will reach out to you before your visit to complete the virtual rooming process and get you connected to the visit with your provider.  The care team will walk you through the steps below for your device at that time.  If you will be using your phone for your virtual visit, please do not start the visit in MyChart until instructed to do so by your care team.

  1. Open the MyChart app and log in.
  2. Click on the “Appointments” icon.
  3. Click on your appointment that you would like to join.
  4. When instructed by your care team, click the green “Begin Visit” button at the bottom of the screen.
  5. You will see a prompt asking for permission to access your microphone and camera, click “Allow.”
  6. When your provider joins the visit, the visit will begin and you will be able to see and hear them.
  7. When your visit is complete, click the door icon in the top left of the screen and “Leave Call.”
  1. Open the MyChart app and log in.
  2. Click on the “Appointments” icon.
  3. Click on your appointment that you would like to join.
  4. When instructed by your care team, click the green “Begin Visit” button at the bottom of the screen.
  5. You will see prompts asking for permission to record video and record audio, click “Allow.”
  6. When your provider joins the visit, the visit will begin and you will be able to see and hear them.
  7. When your visit is complete, click the door icon in the top left of the screen and “Leave Call.”
  1. Log into MyChart at https://mychart.bmctotalcare.com/
  2. Hover over the “Visits” icon at the top of the screen and click “Appointments and Visits.”
  3. Click the “Details” button of your appointment that you would like to join.
  4. When instructed by your care team, click the “Begin Video Visit” button.
  5. You will see a prompt asking for permission to use your microphone and camera, click “Allow.”
  6. When your provider joins the visit, the visit will begin and you will be able to see and hear them.
  7. When your visit is complete, click the door icon in the bottom left of the screen and “Leave Call.”
  1. Log into MyChart at https://mychart.bmctotalcare.com/
  2. Hover over the “Visits” icon at the top of the screen and click “Appointments and Visits.”
  3. Click the “Details” button of your appointment that you would like to join.
  4. When instructed by your care team, click the “Begin Video Visit” button.
  5. When your provider joins the visit, the visit will begin and you will be able to see and hear them.
  6. When your visit is complete, click the door icon in the bottom left of the screen and “Leave Call.”