Frequently asked questions
MyChart patient portal
Please review the following list of frequently asked questions. If you cannot find what you need, e-mail us at mychart@bmctotalcare.com or call our MyChart Patient Support Line at 541-382-2811.
MyChart offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
- Request medical appointments.
- View your health summary from the MyChart electronic health record.
- View test results.
- Request prescription renewals.
- Access trusted health information resources.
- Communicate electronically and securely with your medical care team.
Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.
Learn how to sign up for MyChart so you can access your medical record 24/7. You can view test and lab results, request Rx refills, request and cancel appointments, and receive email health reminders.
MyChart offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, email us at mychart@bmctotalcare.com or you can call our MyChart Patient Support Line at 541-382-2811.
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.
Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.
Contact us at mychart@bmctotalcare.com and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.
You may contact our MyChart Patient Support Line at 541-382-2811 to request a new, secure password. You may also click the “Forgot password” link on the sign-in page to reset your password online.
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.
Yes, you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.
Responses to any communication received through Summit Health MyChart, including prescription refills, will be addressed within two business days. When new information is available in Summit Health MyChart, a message is automatically sent to the patient’s email address, notifying him or her to login and view the information.
Your MyChart information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.
Your provider can determine which types of test results can be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart. However, the clinical staff will contact you with the results.
Test results are released to a patient’s Summit Health MyChart account after their provider has reviewed them or after 3 days, regardless if the provider has reviewed the results. Tests that are sensitive in nature may not be released to Summit Health MyChart.
MyChart is a free service offered to our patients.