It gives me great pride to share with you examples of how each of you is positively impacting our customers’ lives. Below are portions of recent emails or letters complimenting the excellent TotalCareTM staff and providers at BMC. Keep up the great work!
- “I would have Dr. Gerald Peters and Staff do more when needed. The very best surgery. I thank Dr. Harris for sending me to Dr. Peters.”
- “The treatment of greeter Ana Villalobos is beyond compare. Each time that I have been here she is cheerful and helpful. I have come to appreciate her very much. Thank you for hiring quality staff.”
- “I just wanted to let you know how pleased we are with Dr. Parker. Dr. Parker has done more for us then anyone, and is the best doctor we have ever had. We are very impressed with Dr. Parker and everyone working with him.”
- “Regarding my visit in Urgent Care with Amee Koch and Casey Osborne – I just have to say – Great Job and Great Follow Up – They were courteous, timely and professional.”
- “We would like to give Marcy Sams in Urgent Care reception highest marks and our deepest thanks for going above and beyond in customer service. She is knowledgeable, thoughtful, caring and above all, made us feel that the patient would be taken care of in the best possible way. Thank you Marcy!”
- “Illness is a burden, but your actions have really lightened the load. For that especially, I thank you. The last year and this time have been difficult for me, but knowing I have the support of people like you certainly help. Please know I won’t forget your kind and generous gesture. You have given me hope and good health for a long and prosperous life hopefully. Which I will spend trying to pay forward somehow. I want to thank Arielle Samuel especially for her concern and help. Her kindness and attention to keeping me posted, answering my questions and follow up were beyond the call of duty. I appreciated the respect she showed and gave me for my situation. Thank you and God bless you Arielle. I also want to thank you again, from the bottom of my newly repaired and better heart, I do hope to one day be able to help others, as you have helped me.”
- “Urgent Care Team, and Amy Koch, PA – I really appreciate the great care I received on a Sunday! Thank you all so much for all your care and concern.”
- “I would have Dr. Gerald Peters and Staff do more when needed. The very best surgery. I thank Dr. Harris for sending me to Dr. Peters.”
- “The treatment of greeter Ana Villalobos is beyond compare. Each time that I have been here she is cheerful and helpful. I have come to appreciate her very much. Thank you for hiring quality staff.”
- “I just wanted to let you know how pleased we are with Dr. Parker. Dr. Parker has done more for us then anyone, and is the best doctor we have ever had. We are very impressed with Dr. Parker and everyone working with him.”
- “Regarding my visit in Urgent Care with Amee Koch and Casey Osborne – I just have to say – Great Job and Great Follow Up – They were courteous, timely and professional.”
- “We would like to give Marcy Sams in Urgent Care reception highest marks and our deepest thanks for going above and beyond in customer service. She is knowledgeable, thoughtful, caring and above all, made us feel that the patient would be taken care of in the best possible way. Thank you Marcy!”
- “Illness is a burden, but your actions have really lightened the load. For that especially, I thank you. The last year and this time have been difficult for me, but knowing I have the support of people like you certainly help. Please know I won’t forget your kind and generous gesture. You have given me hope and good health for a long and prosperous life hopefully. Which I will spend trying to pay forward somehow. I want to thank Arielle Samuel especially for her concern and help. Her kindness and attention to keeping me posted, answering my questions and follow up were beyond the call of duty. I appreciated the respect she showed and gave me for my situation. Thank you and God bless you Arielle. I also want to thank you again, from the bottom of my newly repaired and better heart, I do hope to one day be able to help others, as you have helped me.”
- “Urgent Care Team, and Amy Koch, PA – I really appreciate the great care I received on a Sunday! Thank you all so much for all your care and concern.”
- “Dr. Warlick always listens and addresses my concerns. He has been my primary care doctor for 18 years and has been there for me. He is wonderful at calling me. Ellen Jakab is fabulous. She is so calm and loving. She is very good at returning phone calls. When I think of Dr. Warlick, I can’t help thinking about Ellen. They make a good team.”
