It gives me great pride to share with you examples of how each of you is positively impacting our customers’ lives. Below are portions of recent emails or letters complimenting the excellent TotalCareTM staff and providers at BMC. Keep up the great work!
- “I came in unable to breath and unsure of the problem. Dr. Jacob carefully made a diagnosis and got me on the path to recovery. I was extremely worried and want to compliment the nurses who helped me during the process. Alissa Norris and Kate Fosburg were professional, competent, and most important for my state of mind, were compassionate and caring. They helped me through the worst day of my life and I am very grateful.”
- “Thank you Dr. Wesenberg for taking care of my nosebleed. I went to see a physician with COENT and their comment was that it looks like it is healing properly and that Dr. Wesenberg did a good job. Thanks again.”
- “Jay O-Brien in Urgent care was courteous, professional and timely. My treatment was fantastic – Thanks!!”
- “I am writing to let you know how pleased I was with the services I received when I visited Urgent Care. Everyone, including the receptionist, was very friendly and helpful. I especially enjoyed talking with Casey Osborne, PA who provided the treatment. As a psychologist and a patient, I really appreciate the friendliness and personal attention received, especially when I am anxious about my condition. Please pass on my gratitude to the staff.
- “I received a letter of gratitude from a patient seen at St. Charles who wanted to ensure that Dr. Kelley was personally recognized for the excellent care he provided to not only the patient but their family as well. Therefore, I would like to personally thank Dr. Kelley for the exceptional care he provided to a patient and their family. The dedication he gives to each of your patients and their families truly makes a difference.”
- “Larry Brady was very helpful, courteous, and knowledgeable and conducts his assistance with a smile. There should be more Larry-type representatives.”
- Dr. Kowalski and “Super Staff” – “I just wanted to say how much I appreciated your helping my legs get better. I know the 2nd one will do as well as the first. All of your caring has renewed my faith in BMC.”
- Compliment from the Rheumatology Dept to the appointment/scheduling crew: “I would love to let you know how much this team as a whole gave their all for our dept this week. Dr Borstads wife was in an accident 37 weeks pregnant Monday and he had to reschedule his whole week to take care of her. Your team was great in taking care of our pt’s. I especially want to thank Angel Sellers and Lisa Winfrey who I spoke with numerous times who always had a positive attitude even though I know it was not an easy task. I really appreciate their hard work!!!!!”
- “Thanks to the Facilities crew for the great work dealing with the snow in the parking lot and on the sidewalks this week! Thanks for keeping us all safe!”
- From Dr Peters – “Just a quick note to let you know of my gratitude to the BMC staff at the Blink optical shop (eastside location). Nancy Magsaysay and Larry Brady were especially helpful yesterday, when my operating telescopes (my loupes) “threw a shoe” (lost a silicone nose pad, which let the metal foot dig into my nose, and made the optics sit askew, out of alignment with my line of sight, and therefore, unusable). They expedited a repair at light speed at about noon on Thursday, despite the fact that they were obviously very busy at the time. This allowed me to continue to provide care for our patients, without delay or interruption. While I was there, Teresa Hood, who was highly efficient and very friendly, booked me an appointment for my next eye exam with Dr. Fitzsimmons, also in the “blink of an eye”
- “With so much negativity aimed at the health care industry, I felt a positive comment regarding your facility was in order. On a day prior to leaving home for a vacation, I realized I might be too sick to travel. A family member suggested I come to your facility. No more than 10 minutes had gone by when I was seen by Sarah Huegel RN and Sean Suttle PA. They were responsive to my needs, dedicated, caring and didn’t rush me out. A heartfelt thank you goes to Sara Huegel and Sean Suttle for the fine job they do.”
- “Dr. Jacobs, thank you for taking such good care of my husband. You have such a great bed side manner; we are very fortunate to be treated by you.”
- “My family and I would like to express our sincere thank you to Dr. Jacobs, AJ Schwarz and Jennifer Geisen for their caring professional way of dealing with a kidney stone issue. You are all the best – hugs!”
- “Jen Smith and Jill Diego, thank you for taking such good care of my husband. You are the angels caring for people who really need your help and compassion.”
- “I just wanted to send you an email before I leave for the day and say what an outstanding job Dr. Clemens has done by herself today. She has seen almost 30 patients and has seen every symptom under the sun. Considering it is not even 3:00 yet, this is impressive!”“Today was my first day working at home. I wanted to you know how helpful your IS team was for me today, when I could not access ABRA on my work computer at home. Eric Covert assisted me in setting up the VPN and resolving my router issues. Vanessa Nilles was a huge help this afternoon, in removing the old version and ABRA and getting the new version set up. Thanks again!!”
